Dear Friends of our Practice:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety and health.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
We will communicate with you before your appointment to ask some screening questions. Our goal is to obtain this pre-appointment information electronically via email or text before your arrival.
We have hand sanitizer that we will ask you to use when you enter the office. We also ask that you wear a face covering or a mask to your visit.
You may see that our reception area will no longer offer magazines, children’s toys and our beloved toy chest as these items are difficult to disinfect.
Appointments will be staggered to allow for social distancing between patients which will allow for individualized check-in and check-out times at your visit.
We will do our best to allow greater time spacing between patient visits. This will reduce waiting times for you, and will also reduce the number of patients in the reception area at any one time.
When your appointment approaches, we ask you to contact us via phone or text before leaving your car. We will notify you when we are ready for your arrival.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. We are well aware of the postponement to many appointments over this period and our goal is to help our patients get back in to see us in a timely manner. To make an appointment, please call our office at 952-922-2214 or visit our website at www.edinadentalcare.com.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Sincerely,
Michael T. Kratz, DDS